Where do you ship?
We offer worldwide shipping to destinations available at checkout.
How long does order processing take?
In-stock orders are generally processed within 1–3 business days.
How long will delivery take?
Estimated shipping times vary by destination.
For example:
United States: 7–12 days after dispatch.
Canada: 7–12 days after dispatch.
United Kingdom: 7–10 days after dispatch.
Germany: 8–13 days after dispatch.
Australia: 5–10 days after dispatch.
These estimates do not include the 1–3 business day processing period.
Customs clearance, local carrier conditions, weather, holidays, remote locations, or other circumstances outside our reasonable control may cause delays.
For detailed estimated shipping times by destination, please visit our Shipping & Delivery page.
How much is shipping?
United States: Standard Shipping is $4.99 for orders under $99.
International: Standard Shipping is $6.99 for orders under $99.
Orders of $99 or more: Free Standard Shipping.
The final shipping charge will be shown at checkout before payment.
Do you offer priority or express shipping?
Priority and express shipping are not currently available.
How can I track my order?
Tracking information is provided once your order has shipped. You can use the tracking link or tracking number in your shipping confirmation email.
Tracking information may take some time to begin updating after shipment.
You can also visit our Track Your Order page.
What is your return policy?
Our 30-Day Money Back Guarantee allows you to request a return or exchange within 30 days after delivery.
For non-quality-related returns, items must be unworn, unwashed, unaltered, and in their original condition with original packaging and tags included.
Customers are responsible for return shipping costs for non-quality-related returns or exchanges and must contact us before sending anything back.
Please review our Returns & Exchanges Policy for full details.
What if my item is damaged, defective, or incorrect?
Contact us with your order number and clear photos or video where applicable.
After verification, ELVESSIA will provide an appropriate solution, which may include a replacement, refund, or other resolution.
If ELVESSIA sent the wrong item or verifies qualifying damage, you will not be charged additional return or replacement costs.
Are customs duties and taxes included?
International orders may be subject to customs duties, VAT, taxes, or other charges imposed by the destination country.
These charges are not prepaid unless otherwise stated at checkout and are generally the customer's responsibility.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
How can I contact ELVESSIA?
Email: hello@elvessia.com
Customer Service Hours: Mon–Fri, 8:00 AM–5:00 PM ET