Wholesale Shipping Policy

Last updated: August 1, 2026

ELVESSIA ships ready-stock, sample and OEM/ODM women’s shoe orders from Huizhou, Guangdong, China to supported international destinations.

Quotation and shipping method

International freight depends on destination, carton quantity, chargeable weight, delivery speed and the service available at the time of booking. We confirm the shipping method, estimated transit time and freight charge in the quotation or order confirmation before shipment.

Processing and production time

Ready-stock orders are prepared after payment and final confirmation. OEM/ODM and replenishment orders require production time. Any lead time we provide is an estimate and starts only after required payment, artwork, samples and order details have been approved.

Tracking and delivery

Tracking or shipment details are supplied when available. Transit times are estimates and may be affected by customs, carrier operations, weather, holidays, remote-area service or events outside our reasonable control.

Customs, duties and taxes

Unless the written quotation states otherwise, the buyer is responsible for import duties, taxes, customs clearance, brokerage, destination charges and ensuring that the products may be imported into the destination country.

Delivery details and split shipments

The buyer is responsible for providing a complete and accurate consignee name, address, telephone number, tax or customs information and any required delivery instructions. Additional costs caused by incorrect details, refusal, failed delivery or address changes may be charged to the buyer. We may propose split shipments when practical, subject to written confirmation.

Damage or loss

Report visible carton damage to the carrier at delivery and contact us promptly with photos, video, carton labels and a description of the affected goods so that we can assist with review or a carrier claim.

Request a shipping quote

Send the style numbers, quantities and destination country to hello@elvessia.com or WhatsApp +86 133 3048 4745.