Returns & Exchanges
Returns & Exchanges
We want you to feel confident in your ELVESSIA shoes. If your pair is not right, please review the return and exchange guidelines below.
Return Window
We accept return requests within 30 days of delivery.
Return Eligibility
To be eligible for a return, shoes must be:
- Unworn and undamaged.
- Returned in their original packaging.
- Free from stains, marks, odors, or signs of wear.
- Returned with all included accessories, if applicable.
Items That Cannot Be Returned
- Worn or damaged shoes.
- Items marked final sale.
- Gift cards.
- Returns requested outside the return window.
Size Exchanges
If you need a different size, contact us as soon as possible. Exchanges depend on stock availability. If your preferred size is unavailable, we may help you return the item according to our return policy.
How To Start A Return
- Contact us with your order number and the item you want to return.
- Tell us the reason for the return or exchange.
- Wait for return instructions before sending your item back.
- Package the shoes securely in their original packaging.
Return Shipping
Return shipping responsibility may vary depending on the reason for return. If an item arrives damaged or incorrect, contact us with photos within 7 days of delivery so we can help resolve the issue.
Refunds
Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.
Fit Advice Before Ordering
To reduce sizing issues, please check the Size Guide and product-specific fit notes before ordering. If you are between sizes or prefer extra room at the toe, we usually recommend sizing up.